BYD Roadside Assistance in Australia: The Right Number and What's Covered

The BYD roadside assistance number in Australia is 1800 293 288, available 24/7. It reaches Assist Australia, a subsidiary of Australian Motoring Services, the company that also runs roadside services for the state motoring clubs. New BYDs delivered from 22 July 2025 get 12 months of free cover, and unlike most carmaker programs it explicitly covers running out of charge: the patrol gives you enough charge to reach a charger, or tows you to one. One thing to know before you save the number: BYD has changed roadside providers twice since 2024, and its own FAQ page still shows the old number.

Which BYD roadside number should you call?

BYD has run three roadside programs in Australia, each with its own number, which is why a search turns up several. As of 5 November 2026:

If you have an extended National Roadside Assist contract, call the number printed on it. Everyone else should call 1800 293 288, which is the number on BYD’s service and warranty page, its contact page and its current roadside terms. A free 12-month term on a car delivered before 22 July 2025 will have expired by now unless it was renewed, so if your car is older and you have no extended contract, you may have no BYD cover at all; ring 1800 293 288 with your registration and they will tell you.

What does the free 12 months cover?

From BYD’s current terms, which are the same for every model:

Towing “limits apply” throughout, but the terms don’t say what the limits are, which matters most on a regional drive. Accident towing isn’t a standard benefit, and neither is recovering a bogged car or towing off a road a two-wheel-drive car couldn’t use.

What if your BYD runs out of charge?

This is where BYD’s program is better than most. The terms promise to “provide a sufficient charge to drive to the nearest charging station or, where not possible or practical, tow your vehicle to the nearest charging point”, which can be your home, a public charger or a BYD dealer. No cost to you is mentioned.

That is a clear step up on BYD’s own earlier programs, which offered a tow only, and on Tesla, whose roadside assistance arranges help but doesn’t pay for an out-of-charge tow. The catch is the unpublished towing limit: in the city the nearest charger is close, but on the Hume or the Stuart it may not be. Our guide to who tows you to a charger compares the distances the clubs do publish, and what happens if your EV runs out of charge covers the warnings you get first.

Shark 6, caravans and business use

• Weight. Vehicles with a GVM above 3.5 tonnes are excluded. The Shark 6’s GVM is exactly 3,500 kg according to its 2026 owner’s handbook, so it qualifies, with nothing to spare.
• Caravans and trailers. If your car is towed, the provider “may be able to support, at your cost” moving the caravan or trailer too. Problems with the caravan itself aren’t covered. If you tow, a club plan with caravan cover is worth having; our guide to towing a caravan with an electric car has more.
• Business use. The terms exclude cars operating as taxis, limousines, rental or hire vehicles. Ordinary business use and rideshare aren’t named as exclusions.

What happens after 12 months?

BYD hasn’t published a renewal process for the current program. At launch in July 2025 it said owners would have “options to renew annually” (GoAuto), and the previous program renewed automatically with each logbook service at a BYD dealer, but neither the current terms nor BYD’s website say how renewal works or what it costs. Ask at your first service whether servicing renews your cover, and get the answer in writing.

If you sell the car, the remaining cover transfers to the new owner. The car itself carries a 6-year, 150,000 km warranty, and the battery and drive unit are covered for 8 years or 160,000 km with at least 70 percent of battery capacity guaranteed, per BYD’s 2026 warranty handbook.

Do you need a motoring club as well?

For the first year of city driving, probably not: BYD’s cover handles breakdowns, flat tyres and running flat. A club plan earns its keep when:

• your 12 months have ended and you haven’t confirmed a renewal
• you drive regional distances, because clubs publish how far they’ll tow an EV and BYD doesn’t
• you tow a caravan or trailer
• you want cover that doesn’t depend on where you service the car

Our best EV roadside assistance guide compares the clubs, insurers and carmaker programs, and our manufacturer roadside review sets BYD against the other brands.

We read BYD’s current roadside terms (version dated September 2026), its service, contact and FAQ pages, and the archived terms of the two earlier programs on 5 November 2026. We haven’t rung the two older numbers to test them. Programs change, so check the terms for your delivery date.